Bomfords Group have gone from strength to strength over the past 18 months and we are currently recruiting for a 2 Transport Assistant 40hr per week. Hours of works 06:00 – 15:00 & 10:00 – 19:00. to support our continued growth.
Role Purpose
The Transport Assistants is responsible for providing administrative and customer service support in a busy transport office. This includes briefing and de-briefing drivers, providing support to drivers with delivery queries, dealing with customer queries, liaising with clients and supporting the wider transport management team including generating reports.
Primary responsibility:
- Briefing/de-briefing drivers
- Liaising with customers and delivery points
- Dealing with driver queries throughout the day
- Generating service reports
• Deliver Planning KPI's on load fill, revenue per vehicle day and fleet utilisation etc
• Work with site operational teams to ensure continuous improvement of all business processes
• Interrogate systems to provide management information to support continuous improvement of service metrics
• Interrogation, allocation and assignment of work
• To provide management information and carry out analysis as required
• Delivery point contact and communications
• Support Planning Manager in Plan/Do/Review calls
• Updating systems and implementing changes based on Plan/Do/Review feedback
• Provide real time monitoring to ensure that work is being completed by the local transport offices
• Make changes to routes efficiently on the day of execution to ensure that work is completed on time and in full
Requirements for the Job:
• Previous experience of working in a busy transport environment (Desirable)
• Customer service experience (Desirable)
• Problem Solving and Analytical ( Essential)
• Able to work well under pressure (Essential)
• Approachable (Essential)
• Good interpersonal skills (Essential)
• Disciplined/focused (Essential)
• Good communicator (written and verbal) (Essential)
• Good reasoning skills (Essential)
• Good presentation skills (Desirable)
• High School/secondary education
• Good numerical skills
• Good knowledge of Microsoft applications (Excel in particular)
• Good degree of IT literacy
This is an opportunity to join us at a great time and play a key role in the next stage of our growth. If you’re looking for your next role and want to be part of a fantastic team then please send your CV to jobs@bomfordsgroup.com