• bomfordsgroup

2 Transport Assistants required to join #TeamBomfords

Updated: Nov 14, 2020

Bomfords Group have gone from strength to strength over the past 18 months and we are currently recruiting for a 2 Transport Assistant 40hr per week. Hours of works 06:00 – 15:00 & 10:00 – 19:00. to support our continued growth.

Role Purpose

The Transport Assistants is responsible for providing administrative and customer service support in a busy transport office. This includes briefing and de-briefing drivers, providing support to drivers with delivery queries, dealing with customer queries, liaising with clients and supporting the wider transport management team including generating reports.

Primary responsibility:

- Briefing/de-briefing drivers

- Liaising with customers and delivery points

- Dealing with driver queries throughout the day

- Generating service reports

• Deliver Planning KPI's on load fill, revenue per vehicle day and fleet utilisation etc

• Work with site operational teams to ensure continuous improvement of all business processes

• Interrogate systems to provide management information to support continuous improvement of service metrics

• Interrogation, allocation and assignment of work

• To provide management information and carry out analysis as required

• Delivery point contact and communications

• Support Planning Manager in Plan/Do/Review calls

• Updating systems and implementing changes based on Plan/Do/Review feedback

• Provide real time monitoring to ensure that work is being completed by the local transport offices

• Make changes to routes efficiently on the day of execution to ensure that work is completed on time and in full

Requirements for the Job:

• Previous experience of working in a busy transport environment (Desirable)

• Customer service experience (Desirable)

• Problem Solving and Analytical ( Essential)

• Able to work well under pressure (Essential)

• Approachable (Essential)

• Good interpersonal skills (Essential)

• Disciplined/focused (Essential)

• Good communicator (written and verbal) (Essential)

• Good reasoning skills (Essential)

• Good presentation skills (Desirable)

• High School/secondary education

• Good numerical skills

• Good knowledge of Microsoft applications (Excel in particular)

• Good degree of IT literacy

This is an opportunity to join us at a great time and play a key role in the next stage of our growth. If you’re looking for your next role and want to be part of a fantastic team then please send your CV to

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Lochace Ltd, trading as Bomfords Group

01379 853656

Lochace Ltd, trading as Bomfords Group

Registered Office

8 Speedwell Way, Harleston. IP20 9EH